Recognizing an Updated Root Certificate

[mac9124]

Greetings,

We have a website.  And we used FTP over TLS to access the FTP server till November.  Our hosting company made several changes around November 10.  And we have not since been able to use FTP/TLS.  One of the changes that we have recently discovered is that they updated the root certificate in November 10.  That's exactly when FTP/TLS stopped working for us.  Apple's Mail and Filezilla seem to be able to recognize this updated certificate.  But we still have trouble using FTP over TLS with YummyFTP.

Do you or does anybody know how to delete an existing certificate document that YummyFTP points to?  I already used 'Keychain Access' to recognize the updated root certificate. I don't think YummyFTP recognizes the updated one because it doesn't say that the destination cannot be trusted, which is likely to show when you try to access an FTP server with a root certificate for the first time.

Our YummyFTP version is 1.7.1b5.

Thank you

Tom

[JD]

Interesting. I'll have to do some tests and get back to you on this one.

Does Yummy just not connect or do you get an error message?

[mac9124]

Hello, JD.

Thanks.  Actually...  I was going to see the exact error message ('root directory' failure).  It appears that I'm now able to use FTP over TLS.  I suppose that our hosting company made some changes, finally.  It wasn't working for about 6 weeks till a few days ago.

Thank you.

[mac9124]

I'm sorry.  It wasn't the matter of the root directory at all.  They write

"There was an issue with the firewall and ftp configuration that was causing some passive connections to fail due to the incorrect ranges being opened. For some reason this caused passive FTP with Explicit TLS to consistently fail to establish a data connection."

I asked them to check their system configurations many times, but they insisted that it was the matter of how we set up our FTP applications that brought us an error message.

Thank you,

Tom

[JD]

Nice of them to blame you and me for their cock ups - how lame is that? 

No matter - I'm glad to hear the problem is resolved. Thanks for letting me know!