Popularity

Popularity demonstrates the overall trends regarding the count of ratings about products in the Contact Center Knowledge Base industry. While this section does not explore user satisfaction, product affordability, competition dynamics, or language support - we will have sections about the aforementioned topics as well.

Overall Popularity

Contact Center Knowledge Base is currently the 365th most popular software solutions category based on our numbers with 162 customer reviews last year. Year over year, Contact Center Knowledge Base's popularity increased by 24 ratings to its all time highest popularity ranking. On the other hand, it saw its lowest popularity in 2019 coming in 491st place with 162 reviews. Since 2018, Contact Center Knowledge Base has accumulated 302 total reviews. Ranking as the 365th most reviewed software category globally, Contact Center Knowledge Base is a very niche category.

In With the New and Old

The oldest Contact Center Knowledge Base product in our records is Document360 with its first review appearing 4 years ago. The newest Contact Center Knowledge Base product in the market is Document360 with its first tracked review surfacing in 2018.

Lets Take a Trip

The United States uses Contact Center Knowledge Base software products more than any other country and currently boasts 115 customer reviews. The United States is trailed by India, the United Kingdom, Pakistan, and Canada which have an overall average of 37 reviews. During this last year Contact Center Knowledge Base category gained popularity in the United States to become the country's 416th most reviewed software category this last year. The most frequently used Contact Center Knowledge Base product is Document360 with 302 ratings.

Big and Small

Many companies using Contact Center Knowledge Base tech are small businesses, making up 48% of all clients. They are followed by medium businesses (36%), and large business clients (16%). The usage of Contact Center Knowledge Base products for small businesses is increasing currently, increasing by 75% in the last year. Contact Center Knowledge Base software for large businesses are experiencing diminishing popularity this year, falling 175% of the prior year's value.

What Is Your Favorite Industry?

The top industries for Contact Center Knowledge Base are information technology and services, computer software, marketing and advertising, accounting, and financial services.