Popularity

Popularity demonstrates overall trends relating to the count of customer reviews of software solutions in the Contact Center Quality Assurance space. While this section does not discuss user satisfaction, product affordability, competition dynamics, or language support - we will have pages detailing the aforementioned topics as well.

Overall Popularity

Contact Center Quality Assurance currently ranks as the 187th most used software category based on our figures with 700 customer reviews last year. Year over year, Contact Center Quality Assurance's review count expanded by 365 customer reviews to its all time high popularity ranking. Additionally, Contact Center Quality Assurance experienced its minimum popularity in 2019 coming in 427th place with 700 customer reviews. Over the years, the category has collected 1,113 total reviews. As the 187th most reviewed software category globally, Contact Center Quality Assurance is a less popular category.

A Tale as Old as Time

The oldest Contact Center Quality Assurance product on our list is Playvox with its earliest customer review landing in 2018. The most recent Contact Center Quality Assurance product in the market is MaestroQA with its earliest known review occurring in 2018.

Popularity by Country and Region

Brazil uses Contact Center Quality Assurance software products at higher numbers than any other nation and currently boasts 267 ratings. Brazil is followed by Egypt, the United States, Pakistan, and the Philippines which have an overall average of 135 reviews. Over the past year Contact Center Quality Assurance category gained popularity in Brazil to become the nation's 12th most reviewed software category. The most heavily used Contact Center Quality Assurance product is Playvox and has 997 reviews.

Big and Small

Many patrons of Contact Center Quality Assurance technology products are medium businesses, making up 58% of all reviews. They are trailed by large businesses (32%), and bringing up the rear, small business customers (9%). The adoption of Contact Center Quality Assurance software for medium businesses appears to be increasing currently, growing by 155% over the last year. Contact Center Quality Assurance software solutions for small businesses have experienced a recession this year, shrinking 255% of the prior year's value.

Industry Makes All Things Easy

The top industries for Contact Center Quality Assurance are consumer services, banking, food and beverages, financial services, and computer software.