Popularity

Popularity, in our view, represents the general data trends about the quantities of customer reviews about software solutions in the Conversation Intelligence space. While this section does not examine user satisfaction, product affordability, competition dynamics, and language support - Yummy will have sections for those topics too.

Overall Popularity

Conversation Intelligence currently ranks as the 41st most popular software category according to our numbers with 2,125 reviews last year. Year over year, Conversation Intelligence's review count contracted 23.94%; however, it's currently at its highest relative popularity ranking. On the other hand, Conversation Intelligence saw its worst popularity in 2017 coming in 84th place with 517 ratings. Since 2017, the category has collected 7,409 total reviews. Ranking as the 41st most reviewed category globally, Conversation Intelligence is a fairly popular category, and this year would not be its first time in the top 50.

In With the New and Old

The earliest Conversation Intelligence product in our records is Gong with its earliest tracked review turning up 5 years ago. The most recent Conversation Intelligence product to the market is Avoma with its earliest tracked review occurring in 2020.

Around the World

The United States uses Conversation Intelligence software in greater quantities than any other nation and has 5,811 ratings. The United States is followed by India, Canada, the United Kingdom, and Israel which have a collective average of 310 customer reviews. During this past year Conversation Intelligence category lost popularity in the United States to become the country's 28th most reviewed category in the last year. The most frequently used Conversation Intelligence products are Gong with 3,841 customer reviews, Chorus.ai with 2,854 reviews, and Salesken with 323 customer reviews.

Big and Small

Many buyers of Conversation Intelligence software are medium businesses, representing 67% of all clients. They are followed by large businesses (18%), and small business clients (15%). The influence of Conversation Intelligence products for medium businesses is diminishing currently, falling to 74% of the prior year's value. Conversation Intelligence products for small businesses are experiencing a recession as well, shrinking 74% of the previous year's value.

Popularity by Industry

The top industries for Conversation Intelligence are computer software, information technology and services, marketing and advertising, internet, and financial services.