Popularity

Popularity is used to interpret the general data trends regarding the volume of customer reviews about software solutions in the Conversational Support industry. While our popularity section doesn't explore user satisfaction, product affordability, competition dynamics, or language support - we will have pages about those subject matters too.

Overall Popularity

Conversational Support currently ranks as the 147th most used product category according to our figures with 514 customer reviews last year. Year over year, Conversational Support's popularity dropped by 140 ratings; however, it's presently at its highest relative popularity ranking. Alternatively, it reached its minimum popularity in 2018 coming in 372nd place with 514 reviews. In the last 4 years, the category has amassed 1,484 total reviews. As the 147th most reviewed software category globally, Conversational Support is a less popular category.

Old Vs. New

The earliest Conversational Support product on our list is Kustomer given its earliest known review appearing 4 years ago. The most recent Conversational Support product in the category is Heymarket with its earliest tracked review appearing in 2018.

Around the World

The United States uses Conversational Support software products at higher numbers than any other nation with an impressive 879 reviews. The United States is trailed by Canada, the United Kingdom, the Philippines, and India which have a collective average of 60 ratings. During this past year Conversational Support category lost popularity in the United States to become the nation's 148th most reviewed software category. The most heavily used Conversational Support products are HubSpot Service Hub with 918 reviews, Kustomer with 385 customer reviews, and Heymarket with 181 customer reviews.

Big and Small

Many companies using Conversational Support tech are small businesses, representing 57% of all clients. They are trailed by medium business customers (39%), and large business clients (5%). The adoption of Conversational Support products for small businesses is receding currently, declining to 89% of the prior year's value. Conversational Support software for large businesses have experienced a recession as well, decreasing 89% of the prior year's value.

To Industry, Nothing is Impossible

The top industries for Conversational Support are computer software, information technology and services, consumer services, retail, and marketing and advertising.