Popularity

Our take on popularity represents overall data trends relating to the quantities of reviews of products in the Customer Self-Service industry. While our popularity section doesn't discuss user satisfaction, product affordability, competition dynamics, or language support - Yummy will have sections for the aforementioned topics as well.

Overall Popularity

Customer Self-Service is currently the 184th most popular product category based on our numbers with 196 customer reviews last year. Year over year, Customer Self-Service's user base climbed 58.06%. It achieved its top popularity ranking in 2019 coming in 158th place with 411 customer reviews. Alternatively, it reached its minimum popularity in 2016 coming in 225th place with 196 ratings. Since Oracle Service Cloud (formerly RightNow) came out, Customer Self-Service has amassed 1,127 total ratings. Ranking as the 184th most reviewed category globally, Customer Self-Service is not that popular of a category.

In With the New and Old

The earliest Customer Self-Service product on our list is Oracle Service Cloud (formerly RightNow) with its first known customer review landing 10 years ago. The most recent Customer Self-Service product on our list is Solvvy with its first known review cropping up in 2018.

Popularity by Country and Region

The United States uses Customer Self-Service software products more than any other nation and has 707 ratings. The United States is trailed by the Philippines, India, Canada, and the United Kingdom which have an overall average of 52 customer reviews. Over the last year Customer Self-Service category gained popularity in the United States to become the country's 174th most reviewed category this last year. The most heavily used Customer Self-Service products are Helpshift with 465 customer reviews, Whatfix with 200 reviews, and Solvvy with 175 ratings.

Big and Small

Many firms using Customer Self-Service software are medium businesses, making up 53% of all clients. They are trailed by large business customers (25%), and small business customers (21%). The influence of Customer Self-Service software solutions for medium businesses appears to be growing currently, growing by 100% in the last year. Customer Self-Service software solutions for small businesses have experienced expansion as well, swelling by 12% in the last year.

Popularity by Industry

The top industries for Customer Self-Service are information technology and services, computer software, computer games, financial services, and retail.