Popularity

Popularity is used to interpret the overall trends in data about the volume of reviews of products in the Customer Success category. While this page does not examine user satisfaction, product affordability, competition dynamics, and language support - Yummy will have sections on those subject matters as well.

Overall Popularity

Customer Success is presently the 83rd most popular software solutions category according to our data with 1,014 reviews last year. Year over year, Customer Success' popularity increased by 285 ratings to its all time highest popularity ranking. Alternatively, it experienced its lowest popularity in 2016 coming in 150th place with 1,014 ratings. Over the years, Customer Success has accumulated 3,123 total reviews. As the 83rd most reviewed category globally, Customer Success is an averagely popular category.

The Changing of the Guard

The oldest Customer Success product in our records is Gainsight given its earliest known customer review showing up in 2015. The freshest Customer Success product in the category is Vitally with its first tracked review popping up in 2019.

Lets Take a Trip

The United States uses Customer Success software more than any other country with an impressive 2,117 reviews. The United States is trailed by the United Kingdom, Canada, India, and Romania which have an overall average of 129 customer reviews. During the past year Customer Success category gained popularity in the United States to become the United States' 73rd most reviewed software category. The most frequently used Customer Success products are Gainsight with 926 ratings, ChurnZero with 599 ratings, and Totango with 590 reviews.

Size Matters

Many businesses using Customer Success products are medium businesses, accounting for 55% of all reviews. They are trailed by small business clients (31%), and lastly, large business clients (15%). The adoption of Customer Success software for medium businesses is increasing currently, growing by 56% in the last year. Customer Success software solutions for large businesses are experiencing a recession this year, shrinking 156% of the prior year's value.

Industry Makes All Things Easy

The top industries for Customer Success are computer software, information technology and services, marketing and advertising, internet, and financial services.