Popularity

Popularity represents the general data trends regarding the count of customer reviews about software in the Live Chat space. While this page does not examine user satisfaction, product affordability, competition dynamics, or language support - Yummy will have pages detailing those subject matters as well.

Overall Popularity

Live Chat at the moment ranks as the 33rd most used software solutions category based on our data with 2,839 customer reviews last year. Year over year, Live Chat's popularity climbed by 1,834 reviews to its all time best popularity ranking. On the other hand, Live Chat saw its lowest popularity in 2017 coming in 44th place with 766 customer reviews. As far back as our data goes, Live Chat has accumulated 9,426 total customer reviews. Ranking as the 33rd most reviewed category globally, Live Chat is a fairly popular category and has been in the top 50 since at least 2016.

Oldest and Newest Products in the Market

The oldest Live Chat product in our records is Olark with its first review appearing 10 years ago. The freshest Live Chat product to the market is Qualified with its earliest known review occurring in 2019.

Popularity by Country and Region

The United States uses Live Chat software products at higher numbers than any other country with an impressive 4,474 reviews. The United States is trailed by India, the United Kingdom, Canada, and Germany with a collective average of 435 ratings. During this past year Live Chat category gained popularity in the United States to become the nation's 40th most reviewed software category over the last year. The most regularly used Live Chat products are Intercom with 2,185 ratings, LiveChat with 1,187 ratings, and Tidio with 1,120 customer reviews.

Size Matters

Many firms using Live Chat software products are small businesses, accounting for 59% of all reviews. They are followed by medium business customers (31%), and lastly, large businesses (10%). The influence of Live Chat software solutions for small businesses is increasing currently, swelling by 195% over the last year. Live Chat software products for large businesses are experiencing an increase as well, swelling by 112% over the last year.

Popularity by Industry

The top industries for Live Chat are computer software, information technology and services, internet, marketing and advertising, and retail.