Popularity

Our take on popularity demonstrates the overall trends regarding the quantities of customer reviews about software in the Speech Analytics category. While this section doesn't explore user satisfaction, product affordability, competition dynamics, and language support - we will have pages on those subject matters as well.

Overall Popularity

Speech Analytics is presently the 477th most popular software solutions category according to our numbers with 50 ratings last year. Year over year, Speech Analytics' user base declined by 10 reviews. It achieved its top popularity ranking in 2018 coming in 446th place with 7 reviews. It is currently experiencing its smallest relative popularity ranking. As far back as our data goes, the category has accrued 141 total ratings. Ranking as the 477th most reviewed software category worldwide, Speech Analytics is an extremely rare category.

Old Vs. New

The oldest Speech Analytics product in our records is CallMiner Eureka given its first tracked customer review dating back to 2018. The most recent Speech Analytics product on our list is CallMiner Eureka with its first known review materializing in 2018.

Lets Take a Trip

The United States uses Speech Analytics software more than any other nation and has 121 reviews. The United States is followed by India, Canada, the Philippines, and Mexico which have an overall average of 4 reviews. During the past year Speech Analytics category lost popularity in the United States to become the country's 411th most reviewed category in the last year. The most frequently used Speech Analytics product is CallMiner Eureka and has 141 customer reviews.

Popularity by Business Size

Many buyers of Speech Analytics technology are medium businesses, making up 48% of all reviews. They are followed by large business clients (36%), and lastly, small business clients (16%). The influence of Speech Analytics software for medium businesses appears to be diminishing currently, falling to 63% of the prior year's value. Speech Analytics software products for small businesses have experienced an increase this year, swelling by 10% over the past year.

To Industry, Nothing is Impossible

The top industries for Speech Analytics are financial services, telecommunications, consumer services, hospital and health care, and marketing and advertising.