Yummy Software

Yummy FTP => Problems & Bugs => Topic started by: bhuvidya on May 18, 2011, 05:58:45 AM

Title: can't connect from yummy but sftp cmd line works!
Post by: bhuvidya on May 18, 2011, 05:58:45 AM

i can't connect to our server using yummy (error: "Server refused connection") - yet i can connect using sftp from the macosx terminal window. also, i use yummy at work and it connects fine. i have triple checked connection params - server/user/port are all correct

what can be going wrong?

also, is there any way i can get debug/log info about yummy's attempt to connect to my server - maybe it would have some clues.....

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: JD on May 18, 2011, 06:14:11 AM

Is it the same server you're connecting to at work?

Check you are using v1.8.4 of Yummy.

Does your password have 'unusual' characters?

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: bhuvidya on May 19, 2011, 03:23:26 AM

yeh, it's the same server, i am using v1.8.4 of yummy, and the password is a simple combo of numerals and lowercase letters

a couple of weeks ago someone at our isp changed the sftp port from 22 to another number, so it wasn't working initially, but then it did work again, for a few days, and without editing the bookmark at all it suddenly stopped working

i have double checked ip white and black lists on the server and that's all ok (in fact, my ip is on the whitelist)

i then deleted the bookmark, and created it again from scratch, and that didn't work

i then installed filezilla, and it connected fine!

but i like yummy, and i would prefer to use the same software at home that i do at work....

any help greatly appreciated!

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: bhuvidya on May 19, 2011, 04:43:22 AM

ok, more info

i have a virtual server at rackspace which i am playing around with - i tried connecting with yummy, no go, yet i can both ssh and sftp to the server from the macosx terminal command line.....

also, i can connect with filezilla

what is going on?

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: bhuvidya on May 19, 2011, 04:50:12 AM

and more info....i have an account at influxis, the flash media server host, and yummy *does* connect successfully there, but it is a normal ftp connection, not sftp

so far, all my sftp connections are failing...

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: bhuvidya on May 19, 2011, 05:05:55 AM

i was wondering - does yummy output some kind of log when it's connecting to a server? if so, maybe this would give me some clues?

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: JD on May 19, 2011, 09:54:10 AM

If the very same version of Yummy connects to the very same server on a different Mac (your work Mac) then it must be your home Mac which is the problem.

It sounds to me that you either have the Mac OS X firewall enabled, or have a utility like Little Snitch installed, and this is blocking Yummy FTP specifically from establishing an SFTP connection.

Disable the OS X firewall and Little Snitch (both in System Preferences) then try again.

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: bhuvidya on May 19, 2011, 10:28:04 AM

firewall is off, and i don't have any extra utilities like little snitch running

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: bhuvidya on May 19, 2011, 10:58:36 AM

i have just checked my router settings, and nothing suspicious there

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: JD on May 19, 2011, 12:02:39 PM

Ok, please contact me via email and we will have to establish a Remote Desktop connection to your home Mac so I can take a look myself and investigate.

support at yummysoftware dot com

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: Mooner on June 24, 2012, 11:15:42 AM

Did anyone ever find a solution to this? I'm having the same issue, I get "permission denied (publickey, password)" in Yummy but connected fine via terminal...

Title: Re: can't connect from yummy but sftp cmd line works!
Post by: JD on June 24, 2012, 11:30:09 AM

I was going to say, write to me at support at yummysoftware dot com but I see you just have. I will answer there.