can't fetch file/folder listing

[oisleep]

Hi,

I've used yummy for a couple of years on a couple of sites i have and it's worked perfect, however recently i got a new mac and when i try and use yummy to connect to my site from the new mac it logins ok but never returns the file list of my site, it just sits constantly saying 'fetching/file folders listing....' 'Item: root directory'

i've left it for about an hour once and still nothing came

it still connects no problem on my old mac

any idea what's up?

[oisleep]

oops apologies i didn't search well enough before posting, i've got the new version now and it works a treat

thanks

[JD]

No problem. Good to hear

[oisleep]

unfortunately now however i have the same problem again, i downloaded the new version and everything worked fine for a week or so, but now everytime i login i still get the same thing as i mentioned above, although it's definately the new version i am using

any idea what's causing it?

thanks

[JD]

I don't have any other simliar reports, so maybe there is an intermittent problem with your server and/or your internet connection?

When its been trying to connect for a while (say 5 mins) select Save FTP Transcript from the File menu and post the contents of the resulting file

[oisleep]

hi, as far as i know both by internet connection and the server i'm trying to connect to have been behaving as normal lately

anyway, here's the contents of the file you asked for

thanks for your help

---------

Connection : 4
220 ProFTPD 1.3.0a Server (ProFTPD Default Installation) [72.29.78.191]
USER meanwhi
331 Password required for meanwhi.
PASS *******
230 User meanwhi logged in.
SYST
215 UNIX Type: L8
PWD
257 "/" is current directory.
TYPE A
200 Type set to A
PASV
227 Entering Passive Mode (72,29,78,191,224,61).
LIST
150 Opening ASCII mode data connection for file list
lrwxrwxrwx   1 meanwhi@meanwhileatthebar.org meanwhi        33 Aug 26  2007 access-logs -> /usr/local/apache/domlogs/meanwhi
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 06:34 bin
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Sep 14  2007 cgi-bin
drwxr-x---   4 meanwhi@meanwhileatthebar.org mail         4096 Oct 27 06:32 etc
drwx------   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Mar  1 22:03 logs
drwxrwx---  13 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct  1  2007 mail
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 10:35 perl
drwxr-xr-x   8 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 06:34 php
-rwxr-xr-x   1 meanwhi@meanwhileatthebar.org meanwhi  171183503 Jun 13  2006 phpb1.sql
drwxr-xr-x   3 meanwhi@meanwhileatthebar.org meanwhi      4096 Sep 15  2007 public_ftp
drwxr-x---  12 meanwhi@meanwhileatthebar.org (?)          4096 Mar  7 19:21 public_html
drwxr-xr-x   8 meanwhi@meanwhileatthebar.org meanwhi      4096 Mar  4 16:53 tmp
lrwxrwxrwx   1 meanwhi@meanwhileatthebar.org meanwhi        11 Jun 13  2006 www -> public_html
220 ProFTPD 1.3.0a Server (ProFTPD Default Installation) [72.29.78.191]
USER meanwhi
331 Password required for meanwhi.
PASS *******
230 User meanwhi logged in.
CWD /
250 CWD command successful
PWD
257 "/" is current directory.
TYPE A
200 Type set to A
PORT 192,168,2,5,244,122
200 PORT command successful
LIST
150 Opening ASCII mode data connection for file list
lrwxrwxrwx   1 meanwhi@meanwhileatthebar.org meanwhi        33 Aug 26  2007 access-logs -> /usr/local/apache/domlogs/meanwhi
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 06:34 bin
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Sep 14  2007 cgi-bin
drwxr-x---   4 meanwhi@meanwhileatthebar.org mail         4096 Oct 27 06:32 etc
drwx------   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Mar  1 22:03 logs
drwxrwx---  13 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct  1  2007 mail
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 10:35 perl
drwxr-xr-x   8 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 06:34 php
-rwxr-xr-x   1 meanwhi@meanwhileatthebar.org meanwhi  171183503 Jun 13  2006 phpb1.sql
drwxr-xr-x   3 meanwhi@meanwhileatthebar.org meanwhi      4096 Sep 15  2007 public_ftp
drwxr-x---  12 meanwhi@meanwhileatthebar.org (?)          4096 Mar  7 19:21 public_html
drwxr-xr-x   8 meanwhi@meanwhileatthebar.org meanwhi      4096 Mar  4 16:53 tmp
lrwxrwxrwx   1 meanwhi@meanwhileatthebar.org meanwhi        11 Jun 13  2006 www -> public_html
220 ProFTPD 1.3.0a Server (ProFTPD Default Installation) [72.29.78.191]
USER meanwhi
331 Password required for meanwhi.
PASS *******
230 User meanwhi logged in.
CWD /
250 CWD command successful
PWD
257 "/" is current directory.
TYPE A
200 Type set to A
PASV
227 Entering Passive Mode (72,29,78,191,225,114).
LIST
150 Opening ASCII mode data connection for file list
lrwxrwxrwx   1 meanwhi@meanwhileatthebar.org meanwhi        33 Aug 26  2007 access-logs -> /usr/local/apache/domlogs/meanwhi
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 06:34 bin
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Sep 14  2007 cgi-bin
drwxr-x---   4 meanwhi@meanwhileatthebar.org mail         4096 Oct 27 06:32 etc
drwx------   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Mar  1 22:03 logs
drwxrwx---  13 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct  1  2007 mail
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 10:35 perl
drwxr-xr-x   8 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 06:34 php
-rwxr-xr-x   1 meanwhi@meanwhileatthebar.org meanwhi  171183503 Jun 13  2006 phpb1.sql
drwxr-xr-x   3 meanwhi@meanwhileatthebar.org meanwhi      4096 Sep 15  2007 public_ftp
drwxr-x---  12 meanwhi@meanwhileatthebar.org (?)          4096 Mar  7 19:21 public_html
drwxr-xr-x   8 meanwhi@meanwhileatthebar.org meanwhi      4096 Mar  4 16:53 tmp
lrwxrwxrwx   1 meanwhi@meanwhileatthebar.org meanwhi        11 Jun 13  2006 www -> public_html
220 ProFTPD 1.3.0a Server (ProFTPD Default Installation) [72.29.78.191]
USER meanwhi
331 Password required for meanwhi.
PASS *******
230 User meanwhi logged in.
CWD /
250 CWD command successful
PWD
257 "/" is current directory.
TYPE A
200 Type set to A
PORT 192,168,2,5,244,167
200 PORT command successful
LIST
150 Opening ASCII mode data connection for file list
lrwxrwxrwx   1 meanwhi@meanwhileatthebar.org meanwhi        33 Aug 26  2007 access-logs -> /usr/local/apache/domlogs/meanwhi
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 06:34 bin
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Sep 14  2007 cgi-bin
drwxr-x---   4 meanwhi@meanwhileatthebar.org mail         4096 Oct 27 06:32 etc
drwx------   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Mar  1 22:03 logs
drwxrwx---  13 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct  1  2007 mail
drwxr-xr-x   2 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 10:35 perl
drwxr-xr-x   8 meanwhi@meanwhileatthebar.org meanwhi      4096 Oct 27 06:34 php
-rwxr-xr-x   1 meanwhi@meanwhileatthebar.org meanwhi  171183503 Jun 13  2006 phpb1.sql
drwxr-xr-x   3 meanwhi@meanwhileatthebar.org meanwhi      4096 Sep 15  2007 public_ftp
drwxr-x---  12 meanwhi@meanwhileatthebar.org (?)          4096 Mar  7 19:21 public_html
drwxr-xr-x   8 meanwhi@meanwhileatthebar.org meanwhi      4096 Mar  4 16:53 tmp
lrwxrwxrwx   1 meanwhi@meanwhileatthebar.org meanwhi        11 Jun 13  2006 www -> public_html

[JD]

According to the transcript, the file listing is being sent by the server but it never sends the 'thats the end of the file listing' message, so Yummy sits patiently waiting for it, but it never arrives so Yummy reconnects. Unfortunately the same thing happens so you end up going around in circles.

At the time when this is happening, try connecting using another FTP client (eg Fetch : www.fetchsoftworks.com) and see if that has similar problems.

[oisleep]

hi thanks for your reply

i tried to connect using fetch and it worked fine, i uploaded & downloaded a test file and that also worked fine

i tried to connect with yummy both before and after connecting with fetch and on both occasions it just did the thing i explained earlier

seems a bit odd

[JD]

Very odd.  If possible, I would need to make a test connection myself. Could you contact me via email?

support at yummysoftware dot com

[fsix]

Hi,

I just started having this problem with 1&1 internet - seems to of started right after I upgraded my OS X to 10.5.3.  It always worked before that with no problems and still works on other ftp's, any thoughts?

Thanks,

[JD]

Does it connect fine with another FTP client to the same site? If so, please let me make a test connection so that I can fix it. Contact me: support at yummysoftware dot com

Otherwise, it is most likely to be a problem with 1 & 1

[fsix]

Hi,

I've logged in with another FTP with no issues - it just seems to be Yummy. I'll set up a test account for you.

Thanks,

[JD]

Thanks

[fsix]

any luck?

[JD]

Thank you so much for providing the login information.

I'm sorry I couldn't get back to you sooner, but I have done extensive testing and the bad news is that I cannot repeat any problems. I have logged in immediately, every single time.

I have tested on 10.4 and 10.5 and on several different Macs, ranging from G4s to Intel Mac Minis, Intel iMacs and my own Mac Pro. I have also tested from two different ISP connections, with the same successful results. So I'm at a loss at the moment as to why there is a problem for you, and why it should suddenly appear after working without problems for so long.

Other than applying the 10.5.4 update, have you made any other changes to your Mac recently? For example, there is a utility you can install which will block apps from making connections - Little Snitch.