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Help Desk

Popularity

Popularity, in our view, represents general data trends relating to the quantities of ratings of software solutions in the Help Desk space. While our popularity page doesn't discuss user satisfaction, product affordability, competition dynamics, or language support - Yummy will have sections for those subject matters as well.

Overall Popularity

Help Desk presently ranks as the 16th most popular software category according to our numbers with 3,079 customer reviews last year. Year over year, Help Desk's popularity expanded 61.8%. It hit its best popularity ranking in 2016 coming in 11th place with 1,017 customer reviews. On the other hand, it reached its lowest popularity in 2017 coming in 17th place with 2,179 customer reviews. Since Zendesk Support Suite came out, the category has collected 18,359 total ratings. As the 16th most reviewed software category globally, Help Desk is a highly popular category which has resided in the top 25 at least since 2016. Beyond that, Help Desk cracked the top 10 in 2016.

In With the New and Old

The oldest Help Desk product on our list is Zendesk Support Suite given its first review appearing 10 years ago. The newest Help Desk product in the market is WixAnswers.com with its earliest known review popping up in 2018.

Around the World

The United States uses Help Desk software more than any other nation with 9,025 ratings. The United States is trailed by India, the United Kingdom, Canada, and Spain which have an overall average of 923 customer reviews. During this past year Help Desk category gained popularity in the United States to become the country's 20th most reviewed software category over the last year. The most regularly used Help Desk products are Zoho Desk with 4,739 reviews, Zendesk Support Suite with 4,159 reviews, and Freshdesk with 3,203 customer reviews.

Popularity by Business Size

Many businesses using Help Desk products are small businesses, accounting for 51% of all clients. They are followed by medium businesses (35%), and large business customers (14%). The adoption of Help Desk products for small businesses is thriving currently, swelling by 52% in the past year. Help Desk software solutions for large businesses are experiencing expansion as well, increasing by 78% over the past year.

Titans of Industry

The top industries for Help Desk are information technology and services, computer software, internet, retail, and marketing and advertising.

Total
Products

12

Most popular
category

#16

Most
used by

Information Technology and Services

Products offering
free trial

2.1%

Average
entry price

$18

Category
started

2012

Average
product age

6 years

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