Popularity

Popularity represents the overall data trends relating to the count of customer reviews of products in the Service Desk industry. While this page doesn't discuss user satisfaction, product affordability, competition dynamics, and language support - Yummy will have sections detailing those subjects as well.

Overall Popularity

Service Desk presently ranks as the 76th most reviewed product category based on our data with 373 ratings last year. Year over year, Service Desk's review count declined 24.49%. Service Desk achieved its peak popularity ranking in 2017 coming in 49th place with 712 ratings. It's at the moment seeing its worst relative popularity ranking. Over the last 10 years, the category has amassed 3,657 total reviews. As the 76th most reviewed category worldwide, Service Desk is a sort of popular category.

Old Vs. New

The earliest Service Desk product in our records is BMC Helix ITSM with its earliest tracked customer review occurring in 2012. The most recent Service Desk product in the market is Vivantio with its first known review popping up in 2016.

Popularity by Country and Region

The United States uses Service Desk software products in greater quantities than any other country and has 2,072 customer reviews. The United States is trailed by the United Kingdom, India, Canada, and Mexico with a collective average of 189 customer reviews. Over this past year Service Desk category lost popularity in the United States to become the country's 75th most reviewed software category in the last year. The most frequently used Service Desk products are Freshservice with 987 reviews, SolarWinds Service Desk with 715 reviews, and SysAid with 630 customer reviews.

Big and Small

Many patrons of Service Desk technology are medium businesses, representing 52% of all reviews. They are followed by large business clients (32%), and small business customers (16%). The adoption of Service Desk products for medium businesses appears to be shrinking currently, declining to 64% of the previous year's value. Service Desk products for small businesses are experiencing diminishing popularity as well, shrinking 64% of the previous year's value.

To Industry, Nothing is Impossible

The top industries for Service Desk are information technology and services, hospital and health care, computer software, financial services, and higher education.